Every missed call to a law firm is a potential case worth thousands in fees. When a partner is in a hearing or a meeting, a first-time enquiry hits voicemail — and most of those callers simply ring the firm next on the list. Meet Hank: a 24/7 AI intake receptionist that answers in under 3 seconds, qualifies the enquiry, and books the consultation before your competitor's phone even rings.
Reception is busy, the associate is drafting, the partner is in a hearing — and the phone rings. For a law firm that ring is rarely a wrong number; it is often someone with a problem, a deadline, and a budget, looking for representation today. If they reach voicemail, they don't wait. They call the next firm.
*Illustrative. Exact lost-call and call-back rates vary by firm, practice area, and time of day — these figures are directional, not a guarantee. The point holds regardless of the precise number: an enquiry that reaches a person (or Hank) converts; one that reaches voicemail usually does not.
When a high-intent enquiry lands — a tenancy dispute on a Friday evening, an inheritance question at lunchtime, a company that just received a claim letter — they want a human, now. Hank gives them the next best thing instantly: a warm, clearly-disclosed AI receptionist that listens, captures the matter, screens it, and books a consultation into your calendar. The work is in your diary by morning instead of on a competitor's.
Evenings, weekends, court days — Hank answers every new-client call, understands what the caller needs, and tells them what happens next. No more voicemail dead-ends.
Hank takes the case type, the names of the parties, contact details, and a short description of the matter — structured and ready for your fee-earner to review before the consultation.
Connects to your calendar and books the initial consultation directly, or offers a callback slot. The caller leaves with a confirmed time, not a promise that someone "might" ring back.
Before routing or booking, Hank runs a configurable matter-type and conflict-of-interest first pass against your rules — so consultations aren't booked for matters the firm can't take. Your formal conflict check still runs as always.
Hank speaks fluent Finnish and English and switches to the caller's language automatically — handling Finnish-speaking and international clients alike.
Every conversation is transcribed and stored so nothing is lost — searchable later, with card numbers and other sensitive identifiers automatically redacted from the transcript.
Note: Hank captures and routes enquiries — it does not give legal advice. It tells callers a fee-earner will advise on the substance of their matter, and escalates to a human whenever someone needs one.
One transparent setup, then a flat monthly plan. No per-minute surprises, no hardware, no app — it all runs in the browser on your existing website.
We do it for you in 5 business days.
Everything a single-office firm needs to stop missing clients.
For firms with several offices or larger teams.
| When a new client calls | Hank (WebCallHub) | Voicemail / missed calls |
|---|---|---|
| After-hours & court-day coverage | 24/7 — every evening, weekend, hearing | None — straight to voicemail |
| Response time | Under 3 seconds | Hours or days — if anyone calls back at all |
| Intake captured | Matter type, parties, contact, urgency — structured | Maybe a name and number, often nothing |
| Conflict / matter-type screening | Basic first-pass screen before booking | None until someone listens to the message |
| Languages | Finnish + English, auto-switching | Whatever the recorded greeting says |
| Consultation booked on the call | Yes — into your calendar, then and there | No — caller waits for a callback that may never come |
| Cost of a lost first-time client | Avoided — the enquiry is captured | Thousands in fees, gone to a competitor |
Yes. WebCallHub is EU-hosted on Hetzner in Helsinki — your callers' data never leaves the EU. Callers are asked for consent before any recording or transcription. You can honour right-to-erasure requests, and the system automatically redacts sensitive details (card numbers and other sensitive identifiers) from transcripts. A Data Processing Agreement is available. Hank captures and routes enquiries only; the lawyer-client relationship and any privilege begin when your firm takes the matter.
Yes — always. Hank discloses up front that it is an AI receptionist for your firm. It is honest about what it can do: take details, answer common questions, and book a consultation. A human escalation path is always available, so a caller who needs a person can reach your team or request a callback. Hank does not give legal advice.
Yes. Hank speaks fluent Finnish and English and switches based on the caller. New-client enquiries from Finnish-speaking and international clients are both handled naturally, and the transcript is logged in the language spoken.
Hank runs a basic, configurable screen before routing or booking — it captures the matter type and the names of the parties involved and can flag potential conflicts or out-of-scope matters against the rules you set, so a consultation isn't booked into a partner's calendar for a matter the firm can't take. It's a first-pass intake screen, not a substitute for your formal conflict check, which your firm always runs before accepting instructions.
Hank answers 24/7 — evenings, weekends, holidays, and any time your partners are in court or in meetings. A first-time caller who would have hit voicemail at 19:00 instead has their enquiry qualified, their details captured, and a consultation booked or a callback scheduled for the morning. You wake up to booked work, not a missed-call list.
Five business days, done for you. With the WebCallHub Käyttövalmis package we train Hank on your practice areas, intake questions, and FAQs, install the call button on your site (WordPress, Wix, or a plain script tag), connect consultation booking to your calendar, set up Finnish and English, run a test call, and hand it over. No app to install and no hardware — it all runs in the browser.
Click the call button in the bottom-right corner and ask about booking a consultation. That is exactly what a new client would do on your own website — try it now and hear how it sounds.
Done-for-you in 5 business days. From €390 setup + €49/mo. 14-day free trial, no credit card. EU-hosted in Helsinki, GDPR-first.
Book a 15-min demo →WebCallHub for other industries