You choose: hide caller details, or collect them
Anonymous
Pre-call form off. The visitor clicks and talks. Useful for sensitive enquiries — health, legal, debt, HR hotlines.
Optional
Ask for name or email but let the caller skip. Good balance for sales and support lines.
Required
Require email and phone when you need a callback number or want the call matched to a CRM record.
WebCallHub compared with WhatsApp calling
| WhatsApp calling | WebCallHub | |
|---|---|---|
| Caller's phone number | Always visible to the business | Never sent unless you require it |
| Agent's number | Visible to the customer | Never visible — agents answer in a browser or app |
| App needed | Yes, on both sides | No — any modern browser |
| Recording | Not built in | Consent-gated, kept 90 days |
| API and webhooks | Business API for messaging | REST API + signed call webhooks (Business and up) |
Recording, transcripts and integration — the honest list
- Recording: only after the visitor accepts a consent prompt. Included on Business ($79/month), Enterprise and Calling Desk; $19/month add-on on Free, Starter and Growth.
- Transcripts: live call transcription is not generally available today. Card numbers and CVVs are redacted from any stored transcript.
- Integration: one script tag for the widget; REST API and signed webhooks on Business and Enterprise; prebuilt SuiteCRM and monday.com connectors. Integration guide.
- Data protection: encrypted calls (DTLS-SRTP), right-to-erasure deletion of recordings, DPA available. Security details.
Frequently asked questions
Can customers call my business without sharing their phone number?
Yes. A WebCallHub call runs in the browser over WebRTC, so no phone number is exchanged in either direction. The visitor never sees an agent's personal number, and the business never receives the visitor's number unless it asks for it.
Can I choose which customer details are collected before a call?
Yes. The optional pre-call form has four fields — name, email, phone and message — and each one is set to off, optional or required. Turn the form off for fully anonymous calls, or require email and phone when the team needs a callback number or a CRM match.
How is this different from WhatsApp calling?
A WhatsApp call exposes both parties' phone numbers and profile names, and both sides need the app. With WebCallHub the visitor clicks a button on your website — no app, no account — and you decide field by field what identity data is collected. If nobody is online and the visitor chooses Continue on WhatsApp instead, that chat runs on WhatsApp and shares their number there.
Are calls recorded?
Only with consent: visitor calls are recorded only after the visitor accepts a consent prompt. Recording is included on Business, Enterprise and the Calling Desk plan, and is a $19/month add-on on Free, Starter and Growth. Recordings are kept 90 days and can be hard-deleted on an erasure request.
Does WebCallHub provide call transcripts?
Live call transcription is not generally available on any plan today. Where transcripts are produced, payment-card numbers and CVVs are redacted before they are saved.
Can developers integrate this into our own app or CRM?
Yes. One script tag adds the call widget to any website. Business and Enterprise add REST API keys (call history, agents, click-to-call from your CRM), and signed webhooks push call events to your own system. Prebuilt connectors exist for SuiteCRM and monday.com.