Delete Your Account
We respect your right to control your data. You can request complete deletion of your WebCallHub account and all associated data at any time.
How to Request Account Deletion
- Send an email to [email protected] from the email address associated with your account.
- Use the subject line: Account Deletion Request.
- Include your full name and the email address registered with your account.
- We will verify your identity and process the request within 7 business days.
- You will receive a confirmation email once your account and data have been deleted.
What Data Is Deleted
When your account is deleted, the following data is permanently removed from our systems:
| Data type | Action |
|---|---|
| Account profile (name, email, phone) | Permanently deleted |
| Login credentials | Permanently deleted |
| Call recordings and transcripts | Permanently deleted |
| Push notification tokens | Permanently deleted |
| Activity logs and call history | Permanently deleted |
Note: Aggregated, anonymized usage statistics (e.g., total call counts) that cannot be linked back to you may be retained for service improvement purposes, in accordance with our Privacy Policy.
Timeline
- Acknowledgment: within 2 business days of receiving your request.
- Deletion completed: within 7 business days.
- Backup purge: residual copies in encrypted backups are overwritten within 30 days.
What Happens After Deletion
- You will be logged out of all devices immediately.
- You will no longer be able to sign in or recover the account.
- Any active subscriptions will be cancelled.
- If you are the sole admin of a tenant, please transfer ownership before requesting deletion.
Contact
- Email: [email protected]
- HSG IT Services Oy — Helsinki, Finland