Call Recording: Keep Every Customer Call on Record
Feature · 2026-06-11 · 4 min read
Every call, on record — with the visitor's consent
When call recording is on, a visitor who calls you through WebCallHub first sees a short recording consent pop-up. Only after they accept is the call recorded. The recording is attached to that call in your dashboard, so nobody has to scribble notes or remember what was promised.
Why a recording matters for a small business
Memory is unreliable and note-taking pulls your attention off the customer. A recording fixes both. You can check a customer's exact words, hand a colleague the context without a meeting, settle a 'you said / I said' disagreement with the actual record, and coach new team members on real conversations. For regulated or high-value work, having the conversation on record is peace of mind.
Which plans include it
Call recording is included on Business ($79/month), Enterprise and the Calling Desk plan. On Free, Starter and Growth it is a $19/month add-on — no need to upgrade your whole plan for one feature. Recordings are kept for 90 days.
Card details stay off the record
Agents can pause recording while a customer reads out payment details, then resume. That keeps card numbers out of your recordings without any extra tooling.
Private by design
Recordings stay inside WebCallHub's own EU-hosted stack (GDPR-first), not shipped off to a random third party. The audio is encrypted in transit like every WebCallHub call, and you can delete recordings on request.